Ritmek Return & Refund Policy

Last Updated: October 24, 2026

This policy explains how to request a return, report a product issue, cancel an order, and receive a refund for headscarves and fashion scarf accessories purchased from Ritmek.

1. Our 14-Day Return Policy

You may request a return within 14 calendar days after receiving your order, including if you change your mind, dislike the design or color, or find that the dimensions or style are unsuitable.

To start a return, email service@ritmek.com within this period. After notifying us, please send the item back within a further 14 calendar days, unless we agree to a longer period.

The 14-day period applies to change-of-mind returns. It does not limit your rights concerning defective, damaged, incorrectly supplied, or otherwise non-conforming goods under applicable consumer protection laws.

2. Return Conditions

For change-of-mind returns, please ensure that:

• Headscarves and accessories remain unworn and unwashed, apart from briefly trying them on to check their appearance and suitability.

• Items have not been altered, stained, or damaged after delivery.

• Original tags and included accessories are returned.

• Original packaging is included where reasonably possible, and the item is securely packed for transport.

• You provide your order number or another valid proof of purchase.

Please handle items carefully when inspecting or trying them on.

Where statutory withdrawal rights apply, handling beyond what is necessary to inspect the item may result in a reasonable deduction for diminished value, where permitted by law. Missing packaging alone does not remove your statutory rights.

These change-of-mind conditions do not prevent you from reporting a defect discovered through normal use.

3. Damaged, Defective, Incorrect, or Missing Items

Please contact us as soon as reasonably possible if:

• You receive the wrong headscarf, design, color, or accessory.

• Your item arrives damaged.

• The product has a defect or does not match its description.

• Your order contains missing items or another fulfillment error.

Include your order number, a description of the problem, and clear photographs where available. We may request additional information reasonably necessary to understand and resolve the issue.

Depending on the circumstances and your applicable rights, we will arrange an appropriate remedy, such as a replacement, repair, delivery of a missing item, or a full or partial refund.

Ritmek will cover necessary return shipping costs for defective, damaged, or incorrectly supplied items. We will explain whether a return is needed and arrange a prepaid label or reimbursement of reasonable return postage.

4. Return Shipping Costs and Other Charges

Change of mind or unsuitable style: You are responsible for the direct cost of returning the item when we supplied the product correctly and it matches its description.

Our error or a product defect: Ritmek is responsible for the necessary return shipping costs.

Restocking fees: We do not charge a restocking fee.

Original delivery charges: For ordinary change-of-mind returns, original delivery charges are not refunded unless required by applicable law. If a refund is due because of our error or a defective product, we will also refund the applicable original delivery charges.

For EU statutory withdrawals, the specific delivery-charge rules in Section 8 apply.

5. How to Arrange a Return

Email service@ritmek.com with:

• Your order number or proof of purchase.

• Your full name and the email address used for the order.

• The item or items you wish to return.

• Details and photographs of any product problem, where applicable.

You do not need to provide a reason for a change-of-mind return.

We aim to respond within 2 business days, excluding public holidays, with return instructions and the designated return address.

Please obtain the return address from our customer service team before posting your parcel. Do not assume that the sender’s address on your package or our registered office is the correct return destination.

Pack the item securely, include your order number, and retain proof of postage. A tracked service is recommended.

Our return instructions help us identify and process your parcel. They do not make a valid statutory withdrawal dependent on our prior approval.

6. Inspection and Refund Processing

We will normally inspect returned items within 3 business days of receipt and email you the outcome.

For approved returns, we will initiate the refund within 2 business days after approval, using your original payment method unless another method is expressly agreed.

Refunds cover the amount actually paid for the returned items, including applicable taxes collected by us. Delivery charges are handled as described in Sections 4 and 8.

Your payment provider may take approximately 5–10 business days to display the refund after it has been issued. This is an estimate, and the exact time depends on your bank or payment provider.

If a return is declined or a deduction is proposed, we will explain the reason and the amount involved. Any decision remains subject to your applicable consumer rights.

Where the law requires an earlier refund or permits proof of return to trigger reimbursement, that requirement takes priority over our inspection and processing timetable.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact service@ritmek.com as soon as possible.

We will try to accommodate requests before fulfillment begins. Once preparation or shipment is underway, we may be unable to stop or change the shipment.

If we confirm cancellation before dispatch, we will refund the canceled items and any delivery charges that no longer apply. We will initiate the refund within 2 business days of confirming cancellation.

If your order has already shipped, you may use the return process described in this policy. This does not affect any statutory right to withdraw from your purchase.

8. European Union Right of Withdrawal

Where EU consumer withdrawal rules apply, you may withdraw from an eligible online purchase within 14 calendar days of delivery without giving a reason.

Notify us clearly by email or another unequivocal statement, then send the goods back within 14 calendar days of notifying us.

We will reimburse you within 14 calendar days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

If you withdraw from the entire order, we will also refund the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not refundable.

You bear the direct return postage costs for a change-of-mind withdrawal, as disclosed in this policy. Necessary return costs for defective or incorrectly supplied goods are our responsibility.

9. Your Consumer Rights

Nothing in this policy excludes or limits rights that cannot be excluded under applicable consumer protection laws.

In particular, the 14-day change-of-mind return period does not shorten any applicable legal guarantee or the period in which you may seek a remedy for defective or non-conforming goods.

Where applicable law provides greater protection than this policy, that protection applies.

10. Contact Ritmek

For returns, refunds, cancellations, or product concerns, please contact:

Brand Name: Ritmek

Website: https://ritmek.com/

Website Operator: 主体信息： Operated by: Nantong Huating Dazhai Intelligent Technology Co., Ltd. Business License Entity: Nantong Huating Dazhai Intelligent Technology Co., Ltd. Email: service@域名 Customer Service: +1 6612102818 Registered Address: Room 203, Haitian Building, No. 43 Qingnian Middle Road, Chongchuan District, Nantong, Jiangsu, China Website: https://域名

Business License Entity: 主体信息： Operated by: Nantong Huating Dazhai Intelligent Technology Co., Ltd. Business License Entity: Nantong Huating Dazhai Intelligent Technology Co., Ltd. Email: service@域名 Customer Service: +1 6612102818 Registered Address: Room 203, Haitian Building, No. 43 Qingnian Middle Road, Chongchuan District, Nantong, Jiangsu, China Website: https://域名

Registered Address:
Room 203, Haitian Building,
No. 43 Qingnian Middle Road, Chongchuan District,
Nantong, Jiangsu, China

Email: service@ritmek.com

Customer Service Phone: +1 6612102818

Please contact customer service for the designated return address before sending any items.